SAQIB MOBILE SHOP

saqibmobilezone.shop

 

  RETURN POLICY & PRIVACY POLICY 

 

Effective Date: May 2026   |   Version 1.0

 

 

Your trust is our most valuable asset. This document outlines your rights as a customer of Saqib Mobile Shop and explains how we protect your personal information. Please read it carefully before making a purchase.

 

 

   PART 1: RETURN & EXCHANGE POLICY  

1. Overview

At Saqib Mobile Shop, we want every customer to be completely satisfied with their purchase. We deal exclusively in PTA-approved, pin-pack (seal-packed) mobile phones and accessories, delivered across all of Pakistan with free shipping. This Return & Exchange Policy has been designed to protect your rights while maintaining fair business standards.

2. Return Window

We offer the following return/exchange windows from the date of delivery:

 

Product Type	Return Period	Exchange Period
Mobile Phones (Sealed)	3 Days	7 Days
Mobile Phones (Opened – Manufacturing Defect)	Not Applicable	7 Days
Accessories (Sealed)	3 Days	7 Days
Accessories (Opened – Defective)	Not Applicable	3 Days

 

Days are counted from the date the product is received by the customer, as verified through our courier partner’s delivery confirmation.

3. Conditions for Return or Exchange

3.1 Eligible Conditions

A return or exchange request will be accepted if:

• The product received is different from what was ordered (wrong model, color, or variant).
• The product has a confirmed manufacturing defect present at the time of delivery.
• The product arrives physically damaged due to mishandling during shipping.
• The product is completely non-functional upon first use (Dead on Arrival / DOA).
• The product seal is found broken at the time of delivery (for sealed products).

3.2 Non-Eligible Conditions

Returns or exchanges will NOT be accepted if:

• The return window (as stated above) has expired.
• The product has been physically damaged by the customer after delivery (cracks, water damage, scratches).
• The IMEI number or serial sticker has been tampered with or removed.
• The original packaging, box, accessories, and documentation are not returned with the phone.
• The device has been repaired, flashed, rooted, or modified by a third party.
• The issue is caused by software installed by the customer or due to misuse.
• Normal wear and tear over time.
• Customer simply changed their mind after opening the product.

4. How to Request a Return or Exchange

Follow these steps to initiate a return or exchange:

• Step 1: Contact us within the eligible return window via WhatsApp (+92 309 6971000 or +92 347 6091430) or call our support line.
• Step 2: Share your order number, a clear description of the issue, and photos or a video showing the defect or damage.
• Step 3: Our team will review your request within 24–48 business hours and provide a decision.
• Step 4: If approved, we will arrange a pickup from your address or provide instructions for sending the item back.
• Step 5: Upon receipt and inspection of the returned product, the exchange or refund will be processed.

5. Refund Policy

5.1 Refund Eligibility

Refunds are issued in the following situations:

• The ordered product is out of stock and no alternative is available.
• A return has been approved and no suitable exchange item is available.
• The product has been confirmed DOA (Dead on Arrival) and cannot be repaired or replaced.

5.2 Refund Method

Refunds will be processed using the same payment method used during the purchase. For Cash on Delivery (COD) orders, refunds will be sent via EasyPaisa, JazzCash, or direct bank transfer. Please provide your account details when requesting a refund.

5.3 Refund Timeline

Approved refunds are typically processed within 5–7 business days after the returned product has been received and inspected by our team.

6. Shipping & Delivery for Returns

• If the return is due to our error (wrong item, defective product), Saqib Mobile Shop will bear all return shipping costs.
• If the return is for any other approved reason, shipping charges for sending the item back may be the responsibility of the customer.
• We recommend using a reliable courier service with tracking when sending items back. We are not responsible for items lost during return transit.
• All returned items must be securely packaged to avoid damage during transit.

7. Warranty

All mobile phones sold at Saqib Mobile Shop are PTA approved and pin-packed (sealed). Manufacturer warranty applies as per the respective brand’s policy in Pakistan. Warranty claims for manufacturing defects beyond our return/exchange window must be directed to the brand’s official service center.

 

Note: Warranty does not cover physical damage, water damage, or damage caused by unauthorized repair. Always keep your purchase receipt as proof for warranty claims.

8. Cancellation Policy

• Orders can be cancelled before they are dispatched. Contact us immediately via WhatsApp or call if you wish to cancel.
• Once an order has been shipped, it cannot be cancelled. You may initiate a return after delivery as per our return policy.
• For prepaid orders that are cancelled before dispatch, a full refund will be processed.

 

 

   PART 2: PRIVACY POLICY  

9. Introduction

Saqib Mobile Shop (“we”, “us”, “our”) operates saqibmobilezone.shop. We are committed to protecting the personal information of all visitors and customers. This Privacy Policy explains what data we collect, how we use it, and how we keep it safe. By using our website or placing an order, you agree to the practices described in this policy.

10. Information We Collect

10.1 Information You Provide

When you create an account, place an order, or contact us, we may collect:

• Full name
• Phone number(s)
• Delivery address and city
• Email address
• Order details and preferences
• Payment information (we do not store card details; payments are processed through secure gateways)

10.2 Information Collected Automatically

When you browse our website, we may automatically collect:

• IP address and device type
• Browser type and version
• Pages visited and time spent on each page
• Referring website address
• Cookie and session data

10.3 Information from Third Parties

We may receive information about you from courier partners (for delivery tracking purposes) and payment processors (for transaction verification).

11. How We Use Your Information

Your personal information is used to:

• Process and fulfill your orders accurately.
• Coordinate delivery with our courier partners across Pakistan.
• Send order confirmations, tracking updates, and delivery notifications.
• Respond to your customer service inquiries and complaints.
• Improve our website, product listings, and overall customer experience.
• Send promotional offers, new product announcements, and deals (only with your consent — you may opt out at any time).
• Detect and prevent fraudulent transactions or suspicious activity.
• Comply with legal obligations where applicable.

12. Sharing of Your Information

We do not sell, rent, or trade your personal information to any third party for marketing purposes. Your data may be shared only in the following limited circumstances:

• Courier & Logistics Partners: Your name, phone number, and address are shared with our delivery partners (e.g., TCS, Leopards, or other courier services) solely for the purpose of delivering your order.
• Payment Processors: Payment information is handled by secure, trusted payment gateways. We do not store or have access to your full card details.
• Legal Requirements: We may disclose your information if required by law, court order, or government authority in Pakistan.
• Business Transfers: In the event of a business merger or acquisition, customer data may be transferred as part of that transaction, subject to the same privacy commitments.

13. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Keep you logged into your account.
• Remember items in your shopping cart.
• Analyze website traffic and visitor behavior.
• Show relevant product recommendations.

 

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website.

14. Data Security

We take data security seriously and implement the following measures to protect your information:

• Our website uses SSL (Secure Socket Layer) encryption to protect data transmitted between your browser and our servers.
• Access to customer data is restricted to authorized personnel only.
• We regularly review and update our security practices.
• Sensitive payment data is handled exclusively by PCI-DSS compliant payment processors.

 

Important: No method of data transmission over the internet is 100% secure. While we use industry-standard security measures, we cannot guarantee absolute security. We encourage you to use strong passwords and keep your account credentials private.

15. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy.
• Comply with legal, tax, and accounting obligations.
• Resolve disputes and enforce our agreements.

 

Order records are typically retained for a minimum of 5 years for accounting and legal compliance. You may request deletion of your account data by contacting us directly; however, some data may be retained where required by law.

16. Your Rights

As a customer, you have the following rights regarding your personal data:

• Access: You may request a copy of the personal data we hold about you.
• Correction: You may ask us to correct any inaccurate or incomplete information.
• Deletion: You may request that we delete your personal data, subject to legal retention requirements.
• Opt-Out: You may unsubscribe from marketing communications at any time by contacting us or using the unsubscribe link in our messages.
• Data Portability: Upon request, we can provide your data in a commonly used format.

 

To exercise any of these rights, please contact us using the details provided in Section 19 below.

17. Children’s Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately so we can remove it.

18. Links to Third-Party Websites

Our website may contain links to third-party sites such as social media platforms (Facebook, TikTok, YouTube) or payment gateways. We are not responsible for the privacy practices of these external websites. We encourage you to review their respective privacy policies before sharing any personal information.

19. Contact Us

For any questions, concerns, returns, or privacy-related requests, please contact us through any of the following channels:

 

Saqib Mobile Shop Website: saqibmobilezone.shop Mianwali Branch: +92 309 6971000 Piplan Branch: +92 347 6091430 WhatsApp: +92 309 6971000 or +92 309 6091430 Business Hours: Monday – Saturday, 9:00 AM – 8:00 PM PKT Facebook: facebook.com/profile.php?id=61584144478764

20. Changes to This Policy

We may update this Return Policy and Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technology. The latest version will always be available on our website. We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

 

 

Thank you for choosing Saqib Mobile Shop.

We are committed to honest deals, quality products, and your complete satisfaction.